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In partnership with Birmingham Community Healthcare NHS Foundation Trust Charity (BCHC), funded by the Cadent Foundation.
Birmingham
This scheme is only available through referral from approved charities.
Thanks to funding from the Cadent Foundation and in partnership with Birmingham Community Healthcare Charity, we have a dedicated team helping people with health issues to have warmer homes.
The DAWS Team are able to provide support in complex energy cases including supplier disputes, meter issues and energy debt. As part of the funding for this programme, we have partnered with Citizens Advice Birmingham to provide benefits advice and support (Income Maximisation), and can refer you to receive personal assistance from their experienced advisors.
Through this project so far, we have:
This scheme is through referral from BCHC only
After we receive the referral:
You will get a call from our 0800 or a mobile number, from a qualified energy advisor to collect more details of your energy situation
Our energy advisor will talk you through some energy saving tips, answer any energy questions and check your eligibility for grants or support schemes
If you have a complex issue or need additional support, then our energy advisor will offer you a home visit
If you would like a home visit then one of our complex case workers or outreach officers will contact you by phone to arrange a time and date
After the visit, our team will keep in touch with updates on any ongoing applications or cases, and you can call us for free if you have any additional questions
As part of Act on Energy, we also have a financial welfare team who we can refer you to for income maximisation support
During the home visit, our team member will be able to look through your energy bills, have a more in-depth discussion, conduct a brief home assessment of any obvious energy issues, and more
Income Maximisation support is available through our project partner, Citizens Advice Birmingham.
You can check our list of staff members here.
One of our energy advisors may contact you initially and then, if you meet the criteria for this scheme and need further support then one of our complex case officers or one of our welfare team.
Sarah - Complex Case Worker Sarah has worked with multiple charities and was an accredited debt & welfare advisor for over 20 years. She loves the gym, her family and her British bulldog.
Patricia - Complex Case Worker Pat is passionate about working with vulnerable residents, having previously worked in the NHS for 25 years. On her rare days off, Pat loves to visit anywhere with sunshine and beaches.
Ammaaraah - Complex Case Worker Ammaraah has previously worked in education and as a family support worker for a children’s charity. She is committed to supporting vulnerable people access the support they need
Dive into our videos and fact sheets.
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Act on Energy is a registered charity, number 1075679

