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Our Team

Nothing but positive energy

We are so proud to be building something that is creating a positive impact in the lives of numerous people across the UK.

This page exists to put a face to the name and to highlight some of the exceptional talent we have as part of Act on Energy.

Scroll down and meet the team

Act on Energy Team

Rachel Jones

Chief Executive Officer

Gareth Williams

Operations & HR Director

Nick Bancroft

Head of External Programmes

Paul Wiltshire

Head of Customer Care

Peter Forrest

Head of Local Authority Delivery

Gemma Spencer

Head of Finance

Paul Muckle

Business Development Manager

Paul Flower

External Programmes Manager

Paul Carroll

Project Manager - Local Authority Programme Team

Rosie Hermitage

Project Manager - Coventry & Warwickshire

Melinda Tompkins

Outreach Development Manager

Patricia Forrest

Outreach Delivery Manager

Amanda Munro

Customer Service Advice Team Manager

Bal Sandhu

Benefits & Financial Welfare Manager

Jennie Pendry

Client Fund Manager

David Cook

Data Insights Manager

Julie Jordan

Office Coordinator

Wes Johnson

Digital Marketing Manager

Judy Wood

Marketing & Communications Officer

Renata Michalowska

Design, Marketing and Digital Comms Officer

James Meredith

Senior Project Officer - Local Authority Programme

Amarjit Lall

Senior Project Officer - Solihull & Coventry

Robin Stewardson

Senior Project Officer

Hanna Stelnicki

Senior Project Officer

Louise Bowlt

Senior Project Officer & Retrofit Adviser

Oliver Wilson

Project Officer & Retrofit Adviser

Catherine Brampton

Project Officer - Installs team

Esther Chidlow

Training & Data Insights Officer

Aaron Dent

Project & Database Insights Officer

Madeleine Avila-Thomas

Community Outreach & Project Officer - Birmingham & Dudley

Amanda-Rose King

Community Outreach Officer - Birmingham

Dorian Douglas

Community Outreach Officer - Birmingham

Ming Li

Community Outreach Officer - Birmingham

Janet Haley

Community Outreach Officer - Sandwell

Patrick Tulloch

Community Outreach Officer - Walsall

Adam Barlow

Community Outreach Officer - Wolverhampton

Clare Charvill

Community Outreach Officer - Solihull

David Hardy

Community Outreach Officer - Bromsgrove District

Alistair Waugh

Community Outreach & Project Officer - Redditch Borough

Susan Needham

Community Outreach Officer - Stratford-on-Avon District

Jeanette Edmead

Community Outreach Officer - Warwick District

Annie Onions

Community Outreach Officer - South Worcestershire

Sian Orchard

Customer Service & Outreach Officer - Worcestershire

Yvette Holloway

Community Outreach Officer

Rani Kaur

Advice Team Supervisor/ Volunteer Coordinator

Julie Haines

Customer Service & Energy Adviser

Liz Hackett-Smith

Customer Service & Energy Adviser

Artem Chervonyi

Customer Service & Energy Adviser

Carwyn Jones

Customer Service & Energy Adviser

Nafizah Farooq

Customer Service & Energy Adviser

Bethany Hayward

Office Administrator

Zoe Tyrer

Office Administrator

Tracey Wilcox

Office Administrator

Angie Buzzard

Office Administrator

Are you full of energy?

Looking for a rewarding career in the charitable sector working on projects focused around energy efficiency and climate change?

See the list of our current vacancies.

Visit careers page

Professional referrals

Are you a partner looking to refer your customer to us? Please use the professional referral form on our website.

Visit referral page

Customer Support

General Energy Advice

Whether you’re struggling with paying higher energy bills or simply want advice on the best energy efficiency for your home – we’re here to help with our freephone energy advice line. We may be able to access funding streams to help with your energy bills and debt as well as energy efficiency grants to keep your home warmer and the bills down. We’ve even got specialist community outreach officers who may be able to help with one-to-one home visits and install a range of small measures.

Our work with Local Authorities

We work with all the Local Authorities across the wider West Midlands including all those within the West Midlands Combined Authority and the whole of Worcestershire and Warwickshire.We support people in those areas with all their energy advice needs – whether it’s help with paying bills or wanting advice on the best type of energy efficiency for their home. We also support the Local Authorities with delivering their grant funded energy efficiency schemes designed to help low income and vulnerable people live in warmer and healthier homes, as well as helping to keep energy bills down.  

Signposting

Help with general energy advice, bills and energy efficiency is just part of the work we do. If you are struggling with your energy bill, or living in a cold and damp home, it’s likely that we can signpost you to other types of support. We work with a range of other charities and agencies who can help with measures from debt and welfare support right through to disability grants and food bank referrals.

Retrofit

Retrofitting our homes to make them more energy efficient is critical when it comes to reducing our carbon footprint and lowering our energy bills. We have level 3 retrofit advisors who can help with a range of queries - and depending on where you live and your ability to self-invest, can even offer a free retrofit detailed advice call.

Support available in your area

Select your region and discover all the support available near you.

Our work

Discover available support readily available for you today. Learn about all the different grants currently in place for you.

Orbit Residents

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Warmer Homes West Midlands

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Technical Services

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Installers Network

Connect with industry professionals we trust to get the job done with excellence.

Frequently Asked Questions

Visit our FAQ's library and find the answers to our most common queries.

Speak with us on our free advice line
Call 0800 988 2881

Technical Services

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