July Case Study

Act on Energy is an energy advice charity working with residents to reduce their energy bills and, in turn, their carbon footprint. However, due to the increase in energy prices, it has become obvious that even with reducing usage in the home, people are still paying more for their energy in comparison to 5-6 years ago. This is why, in recent years, we have expanded our support model to include income maximisation.

Our team are able to support our customers with a benefits check and refer to our in-house Financial Wellbeing Manager, Bal, for complex cases including appeals and tribunals. Although residents can appeal benefit decisions themselves, it can be a complex process. All the paperwork will be viewed by the appeals board and if there is any doubt about whether the person qualifies based on the written appeal that they submitted, then there will a delay on the approval process. If the case requires an in-person tribunal, then residents can be waiting for over 18 months, so getting the paperwork right the first time is the quickest way to get a decision. Over the last couple of years, Bal has helped claim £100,000s of benefits for vulnerable clients.

Here are some of our success stories.

Amir and his wife worked full-time until Amir was involved in a hit-and-run. He went through multiple surgeries and was still unable to return to work due to his care needs. Amir applied for Personal Independence Payment three times but was denied. Bal took on his case when Amir was referred to Act on Energy through the NHS. Bal talked Amir through which form he needed and helped him word his appeal. 7 months later, Amir was awarded £150.95/week with over £6000 paid in arrears.

Darren lives alone as a 71-year-old amputee. His only income was state pension. After working with our financial wellbeing team, he was awarded Pension Credit of £82.90/week and Attendance Allowance of £110.40/week, plus over £2300 paid in arrears.

Nia is a single mother of four children. Bal spoke to Nia and, after discussing her situation, realised that she was missing out on council tax support and was only receiving child benefits for three of her children. After a few months, Nia was awarded an extra £34.50/week in Child Benefit and £114.43/week in Child Tax Credits, along with almost £3000 paid in arrears. As well as this, Bal was able to reduce her council tax payment by £29/week.

And this is just the tip of the iceberg. All of these clients have also had energy support from our outreach team, to help them reduce their usage. With energy saving tips combined with increased income, these residents can feel the difference.