What does retrofit mean?
Retrofit means upgrading an existing property to make it warmer, cheaper to run, less draughty and more comfortable to live […]
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Why has my home been selected for these improvement works?
Orbit, in conjunction with Stratford District Council, has been awarded £1.45 million by the Government’s Social Housing Decarbonisation Fund (SHDF) […]
Read moreWhat is the Government’s Social Housing Decarbonisation Fund (SHDF)?
The SHDF Demonstrator is a UK-wide scheme which will upgrade around 2,000 social homes currently EPC rating D or below, using a whole […]
Read moreDo I have to pay for it?
No, there is no cost to you.
Read moreWhat are the benefits for me?
Improvements made will not only make your home warmer and more comfortable, but it should also be more cost effective […]
Read moreWho are Act on Energy?
Act on Energy is a local independent Energy Efficiency Charity and is here to answer your questions and provide ongoing […]
Read moreWhat energy efficiency improvements will be made to my home?
The energy efficiency improvements installed in your home will depend on the pre-start survey. You will be contacted directly by […]
Read moreWhat are the next steps?
A pre-start survey of your home will be conducted by Lovell and this is expected to take place by February […]
Read moreWhat will the pre-start survey involve?
The Lovell prestart survey will give you an opportunity to meet your Resident Liaison Officer. They will explain the works […]
Read moreHow long will the Lovell pre-start survey take?
The pre-start survey should take no longer than 60 minutes.
Read moreWhen will the improvement works to my home start?
The project, which is improving the energy efficiency of 69 homes in the Stratford area, is expected to start in […]
Read moreHow long will the improvement works to my home take?
The improvements should take between six to nine weeks. Scaffolding will be erected before the work starts and will be […]
Read moreWho is doing the work?
Orbit’s appointed contractor is Lovell. Lovell will be working with a variety of specialist contractors to do the work. Lovell […]
Read moreWill I have to move out?
We do not expect anyone to have to move out of their home whilst the work takes place. The work […]
Read moreWill I have to empty my loft?
If you have any belongings in your loft, we will require them to be removed in advance of the work […]
Read moreWhat is a Smart thermostat?
A Smart thermostat is a digital thermostat that allows you to control your central heating (not storage heaters) and hot […]
Read moreWhat is External Wall Insulation (EWI)?
External wall insulation (EWI) is a layer of insulation material, fixed to the outside walls of a house. This is […]
Read moreWill I get a choice of colour for my external walls?
The render for your home will either be in neutral off-white colour, a brick effect finish to match the existing […]
Read moreI’ve got a conservatory or lean-to shed. Can I still have EWI?
Yes, but we may need to remove or adapt the conservatory or lean-to. We will discuss the options with you […]
Read moreCan I install a satellite dish with EWI?
If you have a satellite dish, we will discuss the options with you before the works take place. Attaching items […]
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