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Help with energy and heating costs. This scheme is funded by UK Government.

Worcestershire
If you applied for support but did not upload or send the required evidence, you have until Friday 27 March to provide this. Details of the evidence needed and how to submit it are available under the ‘Evidence’ section below.
You must supply evidence of the following information and submit by post or email.
Evidence required for: Help with current energy and water costs
You must supply the following information:
If you have applied for Debt Relief and Heating System repairs. Please see the paper application form for evidence required in support of your application.
Evidence required for: Help with energy and/or water debts
Once you have completed your online application and submitted your income evidence or supplied your means-benefit recipient details, you will be posted or emailed a separate application form requesting the necessary evidence for this support. This must be completed and returned with the requested supporting evidence within 28 days. If we receive no response within 28 days your claim will be closed and you will need to re-apply, causing further delay.
Evidence required for: Help with repairing, servicing, or replacing your heating system
Once you have completed your online application and submitted your income evidence or supplied your means-benefit recipient details, you will be posted or emailed a separate application form requesting the necessary evidence for this support. This must be completed and returned with the requested supporting evidence within 28 days. If we receive no response within 28 days your claim will be closed, and you will need to re-apply, causing further delay.
Submitting the evidence requested above:
Digital evidence to be emailed to: whsf7@actonenergy.org.uk
Paper evidence to be posted to: Act on Energy, Unit 2, Lauriston Business Park, Salford Priors, Warwickshire WR11 8SN
If you’re struggling with your energy bills
If you are finding it difficult to pay your energy bill, please contact your energy supplier in the first instance to discuss what support they can offer.
We are unable to issue fuel vouchers, however you can call us on freephone 0800 988 2881 (Monday–Friday, 9am–5pm) for free energy advice and, where appropriate, referrals to other organisations that may be able to help.
Wider cost of living support
Further information about national and local support is available through:
Worcestershire Advice Network (WAN)
The Worcestershire Advice Network (WAN) is a partnership of local agencies including Age UK, Citizens Advice, and DIAL. They offer free, confidential advice on issues such as benefits, housing and debt, and can help you find cost of living support available to you.
To find your nearest WAN agency, please visit: worcestershireadvicenetwork.org.uk
1. There is no guarantee of support.
2. This is not an emergency scheme.
3. If you were successful in receiving support through the previous Worcestershire Household Support Fund, you can apply again provided you made your application over 6 months ago. If you received help more recently your application will be ignored. Priority will be given to households that have made no previous application.
We accept referrals from both Professional Referrers and friends or family members.
To register your interest in Worcestershire Household Support Scheme – Phase 7, please complete and submit the ‘Online Self Certification Application form’ available by clicking the button below.
This scheme will be closing to new applications on Friday 20 March at 5pm.
All supporting evidence must be received by Friday 27 March. We will not be chasing applicants for their evidence.
If you have applied for Energy Payment support you will need to provide details of your energy and/or water supplier, oil or LPG supplier on the online application including their name and your energy/water account number. In addition, you will need to send a copy of your latest bill and if applicable income evidence to whsf7@actonenergy.org.uk please include in the email heading your name and postcode, this information is essential to process the payment. If you are having trouble providing a copy of your bill, please don’t worry and call us on 0800 988 2881.
To replace a broken heating system or boiler you will be emailed or posted a separate application form. You will need to complete it and return it alongside your supporting evidence before your application can be considered.
We reserve the right to ask each applicant applying for assistance to provide evidence to support their application. If we request evidence this will be made by email or phone, the information you send needs to be emailed to whsf7@actonenergy.org.uk or sent to:
Worcestershire Household Support Fund, Act on Energy, Unit 2, Lauriston Business Park, Pitchill, EVESHAM, WR11 8SN
Fuel Payments and Fuel Vouchers
The Household Support Fund is not an emergency service. We will endeavour to make fuel payments once the council have approved your case after they have run the DWP check or upon receipt of the correctly completed form and supply of evidence. Please do not call and chase payments within this time period as this will not make the process any quicker, you will be advised by email when a payment has been made. These schemes are very admin-heavy so help is not always available immediately and it may take up to ten working days after payment has been made for the fuel payments to appear on your energy accounts.
Fuel Debt
Once we receive your completed application, with the correct supporting evidence, if approved, your case will then be referred to Step Change or Citizens Advice, you must engage with these services before any payments can be released.
Physical Interventions
Applicants will be required to complete application forms and return these with evidence. Installations of boilers, etc., are subject to quotations and approval. Unfortunately, work is not guaranteed to take place but once approved, this process can take some time, depending on the measures and availability of contractors.
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Act on Energy is a registered charity, number 1075679

