The Lovell prestart survey will give you an opportunity to meet your Resident Liaison Officer. They will explain the works that will be carried out, provide information on timescales and talk to you about any additional requirements you may have such as mobility, sight, shift working patterns, children and/or pets.

The Resident Liaison Officer will be accompanied by a second Lovell representative who will take exact measurements of your home for any improvements, such as new external doors and windows, and they may also take photographs of the areas of your home where the works will be carried out. They will be on hand to help answer any questions you may have.