Act on Energy continue to follow the advice of the UK Government as they respond to the coronavirus outbreak.
The Welfare of our clients and staff is paramount and our aim to avoid as little disruption to our service during these unprecedented times.
Our Clients old and new
In view of the fact that most of our clients are in ‘at-risk’ categories’ and many will have long term health issues their wellbeing is paramount to us so we have decided to postpone/cancel all home visits and public events. This doesn’t mean we are unable to help though as we will continue to offer a comprehensive telephone advice service and in emergency cases for heating we will still do our upmost to assist households in getting heating repaired or replaced.
Impact on our Service
COVID-19 will of course have an impact on the services we can continue to offer, but we have put in place measures to try and reduce as much as possible the impact on clients and projects.
We have split our team into two and only one team will be the in office at any one time whilst the other is home based. This should hopefully reduce the impact on our services should someone from one team contract COVID 19 or is having to self-isolate. We are also set up for staff to work from home with access to IT and phones therefore enabling us to work as usual if government guidance means that non of us are able to come into the office.
Our energy advice line will continue to operate and we will endeavour to run this service within normal operating hours Mon -Fri 9:00am to 5:00pm, where possible though please email us advice@actonenergy.org.uk and a member of the team will make contact.
For households who have already been referred for measures installation will be subject to government guidance and subject of course to the household or the contractor being symptom free before going ahead with installations. Please understand that certain measures may be put on hold until restrictions are lifted.
Thank you
Gareth Williams
Head of Operations